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Customer Information


For assistance in specifying equipment and components for your particular requirements, please provide us with your filter, headend or distribution system requirements. Refer to this website for general descriptions for TLE products. We welcome your inquiries regarding special applications, modification of standard models, and custom components.


Please confirm all specifications before placing orders. Critical specifications, such as bandwidth, frequency, or channel number, connector type, and impedance, cannot be changed after the order has been processed. If changes are still possible, it would be at an additional cost. Information on this website is subject to change without notice.


Orders can be placed by phone, fax, mail, e-mail, or in person. When ordering, please state the model and quotation number, the name of the component, and indicate frequencies or channels where applicable (e.g. CE7 Ch.10) as well as the expected date of delivery. Faxed orders will be accepted and processed pending credit card transaction approval. Orders for custom-made items (e.g. filters, traps, converters, channel mixing networks, etc.) are not cancelable.


Prices do not include Goods and Services Tax (GST), Provincial Sales Tax (PST), customs charges, customs brokerage and duty, if applicable. For PST exempt orders, the Ontario Retail Sales Tax Purchase Exemption Certificate is required.

Download PST Form


We accept both US Dollars ($USD) and Canadian Dollars ($CAD).Credit Terms are net thirty (30) days for customers on account. Shipments to all other customers are either by C.O.D., or with advance payment (cash, cheque, certified cheque, or money order). We accept PayPal, VISA, MasterCard, or Amex credit cards. Custom-built orders require deposits.

Download Credit Application Form

Other Charges

Interest charges at 2.5% per month on past due accounts.

NSF cheques: Canadian$35.00


If a courier or preferred method of delivery is not specified, shipments will be made by UPS, to UPS-serviced areas, or our best judgment. Cost of freight is either collect to customer, or UPS-prepaid and billed to customer. All shipments will be insured at full value, unless other arrangements were made, and added to the invoice. Indicate your expected date of delivery for your order at the time of ordering. The order will be shipped with the full declared value unless a signed waiver is attached with the Order Form.

Download Declared Value Waiver


TLE products are guaranteed (includes parts and labour) for two years from the date of the original invoice. All products are guaranteed to perform to our specifications under the intended operation. Warranties do not cover misuse, improper installation, abuse, tampering, or "Act of God" damage.


Ship item(s) prepaid to our address. If possible, briefly describe the detected defect. All repairs are made as soon as possible and returned to customers collect.


No return of products will be accepted by TLE without a Return Material Authorization Number. Returns of stock items must be made within 30 days of purchase in an unused, resalable condition and in the original package. There is a stocking charge of 15% to 25% on all approved return items. No refund or exchange for all custom-made items.